Common Queries

What are the payment options?

We currently accept PayPal and all major credit cards: AMEX, MasterCard, Visa, and Discover.

What is your shipping policy?

Shipping within the USA is a flat fee of $5.00. Orders will ship in 1-5 days. 

Shipping to Canada is a flat fee of $20.00 USD unless the order is over $200, then shipping is free.

International shipping is available for all products except furniture. There is a minimum order value of $100 and a $20.00 flat fee for shipping. 

Please Note: After items have been dispatched we are unable to change the delivery address.

What is your return policy?

If you would like to return your items, you have up to 15 days after delivery to contact teaknewyork@gmail.com to request a return. 

During the returns process you will be provided an address to return your items. The buyer is responsible for the return shipment charge. You may also drop off the return at 637 Broadway in New York City.

Once you receive confirmation of your return, all shipments must be sent within 7 days otherwise the return may be denied.

Upon receiving the item in like-new, unused & uninstalled condition with all original packaging and materials, we will credit your original payment method for the full price of the item(s).  Shipping fees paid by the customer are not refundable.  

What if my order arrives damaged?

We ask that you please inspect all shipments within 5 days of arriving to make sure there is no damage. All damage must be reported to Teak New York within 5 business days. Please email images of the damaged product to teaknewyork@gmail.com.

How can I get in touch with you?

We can be reached by phone at 917-628-0612, Monday through Friday, 9:00am - 6:00pm EST. And yes, you will be able to speak to an actual human being! 

Alternatively, you can email us any time at: teaknewyork@gmail.com. We work very hard to reply to all emails as quickly as possible and usually within the same business day.